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Refund & Waranty policy

1-Warranty Policy

All warranty claims require up to 14–30 days to process.
Customers are requested to allow sufficient time for inspection and resolution. Warranty requests are strictly subject to approval and verification.

🔄 Warranty Can Only Be Claimed If:

  1. The customer provides a complete unboxing video:
    • Must be recorded in front of the delivery rider
    • Should clearly show:
      • Outer flyer packaging and all seals from all sides
      • Product box seals
      • Condition of the item received
  2. The product is within its eligible warranty period:
    • Most items: 6 months vendor warranty
    • Items under promotion or clearance: 1 week limited warranty
  3. The product has not been damaged by the customer or third party
  4. The customer provides:
    • Original packaging/box
    • Purchase invoice or order confirmation
    • Valid contact details

2-Return & Refund Policy

📦 Return Eligibility

You may request a return within 7 days of receiving your order only if:

  • The product is unused, unopened, and in original condition
  • A valid reason for return is provided
  • You first ship the product back to us (shipping paid by the customer)
  • The product passes our inspection process

Refunds are only processed if the return request is made within 3 days of delivery, and the item has not been opened or used.

❌ No Returns Accepted For:

  • Opened, used, or damaged products
  • Items returned after 3 days
  • Items without packaging or invoice
  • “Change of mind” requests
  • Gifted items with no unboxing proof

    💸 Refund Conditions

    • Delivery/shipping charges are non-refundable
    • Refunds are issued within 5–7 business days after inspection
    • Refunds will be made via bank transfer or original payment method
    • No refund is issued without prior approval
    • Items sent without inspection clearance will be refused

3-Exchange Policy

We offer exchanges within 3 days of delivery, only if:

  • The product is unopened and unused
  • The customer received the wrong or defective item
  • The item is returned with its complete packaging and accessories
  • Product passes our inspection process

4- Unboxing Video Requirement

For all claims of:

  • Damaged item
  • Missing item
  • Incorrect product

Customer must provide a complete, uninterrupted unboxing video taken in front of the delivery person. The video must show:

  • The outer courier flyer
  • All seals of the product
  • The condition of the inner product box
  • The product itself inside

Failure to provide this evidence will void any eligibility for refund, exchange, or warranty claim

5- What the Warranty Covers

  • Functional defects caused by normal usage
  • Manufacturing defects
  • Issues like charging failure, no audio, power issues, etc.
  • If a replacement model is unavailable, a similar or upgraded product may be offered

⚠️ What the Warranty Does NOT Cover

  • ❌ Not Covered

    Artificial damage (drops, water, misuse)

    Opened, tampered, or self-repaired products

    Accessories lost, broken, or altered

    Cosmetic wear and tear (scratches, dents)

    Software issues, lag, connectivity issues

    Incompatibility with your devices

    Low battery backup (unless under 1 hr use)

    Products not bought from Electronation.co

    Lack of expected features or specs

    Items used in extreme conditions

    No invoice or missing original box

    Change of mind

5- Shipping Warranty Returns

  • Customer pays one-way shipping
  • If the item is found not faulty, we return it (shipping at your cost)
  • If the item is approved as faulty, we send a replacement at no cost

6- How to Submit a Warranty Claim

    1. Contact our support at:
      • WhatsApp: [03322288336]
      • Email: [sales@electronation.co]
    2. Provide:
      • Order number or invoice
      • Unboxing video proof (if applicable)
      • Photos of the product and packaging
      • Description of the issue
    3. We will inspect and notify you of the next steps.

    We may ask you to try basic troubleshooting before sending the item back.

7-Final Notes

    1. Warranty applies only within Pakistan
    2. We are not liable for damage or data loss in smart devices
    3. All claims are subject to inspection and verification
    4. Products returned without approval may be rejected or returned at your cost
    5.  

8-Need Help

    1. For any issues related to returns, exchanges, or warranties, please reach out to us:

      Email: [sales@electronat.co]
      WhatsApp: [03322288336]]
      Support Hours: Mon–Sat, 10:00 AM – 7:00 PM

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